Refund policy

Returns

Thank you for shopping at Descart! We want you to be completely satisfied with your purchase, but we understand that sometimes returns are necessary. That's why we have a clear and easy-to-understand return policy to help you if you need to return an item.

Return Policy:

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• To initiate a return, please email us at descart.design@gmail.com with your order number and the reason for your return. We will provide you with a return authorization number and instructions on how to return the item.
• Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method.
• Shipping costs for returning items are the responsibility of the customer, unless the item was received damaged or defective.
• We reserve the right to refuse a return if the item is not in its original condition or if it has been used or damaged by the customer.
• Refunds may take up to 7 business days to process.

Exchanges 

We want you to be completely satisfied with your purchase. In the unlikely event that you receive a damaged or defective item, we offer a simple exchange policy to help you get a replacement.

Exchange Policy:

• We only replace items if they are defective or damaged.
• If you receive a damaged or defective item, please contact us within 7 calendar days of receiving the item.
• To initiate an exchange, please email us at descart.design@gmail.com with your order number, a description of the issue, and a photo of the damaged or defective item.
• We will review your request and provide you with a return authorization number and instructions on how to return the item.
• Once we receive the returned item and confirm the issue, we will send you a replacement item at no additional cost to you.
• Shipping costs for returning items are the responsibility of the customer, unless the item was received damaged or defective.

To exchange an item, please send it to: 51 Hamlet Street, Annerley, Brisbane QLD 4103, Australia.